Terms & Conditions

Last updated: 15 July 2026

These Terms & Conditions ("Terms") govern your use of the Helprix website and the independent technical support services we provide. By accessing our site or contacting us for help, you agree to these Terms.

Nature of our service

Helprix provides independent, third-party troubleshooting guidance for Apple devices. We are not affiliated with, endorsed by, or sponsored by Apple Inc., and we are not an authorised service provider. We do not perform physical hardware repairs and cannot bypass account security or Activation Lock.

No guaranteed outcome

We share proven troubleshooting steps in good faith, but we cannot guarantee that every issue will be resolved. Some problems arise from hardware faults, account locks, or other factors outside anyone's control. You follow our guidance at your own discretion and risk.

Your responsibilities

• Provide accurate information about your device and issue.
• Back up your data before attempting any significant troubleshooting steps.
• Keep control of your own accounts and never share passwords with anyone, including us.
• Use our guidance lawfully and only on devices you own or are authorised to manage.

Acceptable use

You agree not to misuse the website, attempt to disrupt it, or use our services for any unlawful purpose. We may decline or discontinue assistance at our discretion.

Intellectual property

All content on this website — text, graphics, logos and layout — is the property of Helprix or its licensors and is protected by applicable laws. Product names and brands referenced belong to their respective owners and are used for identification only.

Limitation of liability

To the fullest extent permitted by law, Helprix is not liable for any indirect, incidental or consequential damages, or for any loss of data, arising from your use of our website or guidance. Our total liability for any claim is limited to the amount you paid us, if any, for the specific assistance in question.

Third-party links

Our site may link to third-party resources for convenience. We are not responsible for their content or practices.

Changes to these Terms

We may revise these Terms from time to time. The "last updated" date reflects the latest version. Continued use of the site means you accept the current Terms.

Contact us

Questions about these Terms? Reach us through our contact page.