Privacy Policy
Your privacy matters. This policy explains what we collect, why, and the choices you have.
Last updated: 15 July 2026
Helprix ("we", "us", "our") provides independent technical support and troubleshooting guidance. This Privacy Policy describes how we handle information when you visit helprix.online or contact us for help. We are not affiliated with Apple Inc.
Information we collect
We only collect what we need to respond to you and improve our service:
- Information you give us — such as your name, email address, the device you own, and the details of the issue you describe when you contact us.
- Automatic information — basic technical data your browser sends, such as approximate location, device or browser type, and pages visited, collected to keep the site working and secure.
How we use your information
- To respond to your enquiries and provide troubleshooting guidance.
- To follow up on your request and improve the help we offer.
- To maintain the security, performance and reliability of our website.
- To comply with legal obligations where they apply.
What we never ask for
We will never ask you to share your Apple ID password, device passcode, two-factor codes, or other sensitive credentials. Good support guides you through steps you perform yourself. Anyone requesting those details is not acting in your interest.
Sharing your information
We do not sell your personal information. We only share it where necessary with trusted service providers who help us operate the website (for example, hosting), and where required by law. These providers are bound to protect your information.
Data retention
We keep the information you provide only as long as needed to assist you and for reasonable record-keeping, after which it is deleted or anonymised.
Cookies
Our site uses limited cookies to function and understand general usage. You can control cookies through your browser settings. See our Cookie Policy for details.
Your rights
Depending on where you live, you may have the right to access, correct, or delete the personal information we hold about you, or to object to certain processing. To make a request, reach us through our contact page.
Children's privacy
Our service is intended for adults. We do not knowingly collect information from children. If you believe a child has provided us information, please contact us and we will remove it.
Changes to this policy
We may update this policy from time to time. The "last updated" date above reflects the latest revision. Continued use of the site means you accept the current version.
Contact us
Questions about this policy? Reach us through our contact page.
Independence notice: Helprix is an independent technical support service and is not affiliated with, endorsed by, or sponsored by Apple Inc.