Refund Policy

Last updated: 15 July 2026

This Refund Policy explains the terms for any paid support Helprix provides. We believe in clear pricing agreed up front, with no hidden fees. If we ever charge for assistance, we will explain the cost before you commit.

Our commitment

We want you to feel the help you received was worth it. If you are not satisfied with a paid service, contact us and we will do our best to make it right.

Eligibility for a refund

You may be eligible for a refund where:

• You were charged in error or charged an amount not agreed in advance.
• We were unable to provide the assistance you paid for.
• You request a refund within 7 days of a paid session that did not deliver the guidance promised.

When refunds may not apply

Because we provide guidance rather than guaranteed repairs, refunds may not apply where:

• Accurate guidance was provided but the issue stems from a hardware fault, account lock, or other factor outside our control.
• You did not follow the steps provided, or the device was altered in a way that prevented the guidance from working.
• The request falls outside the timeframe above.

How to request a refund

Use our contact page and include your name, the date of service, and a brief description of the issue. We aim to review requests within a few business days.

Processing

Approved refunds are returned using your original payment method. Processing times depend on your payment provider.

Changes to this policy

We may update this Refund Policy from time to time. The "last updated" date above reflects the latest version.